The Top 10 Reasons Employees Hate Their Boss

Do you want to succeed as a leader? Do you want to advance your management career? To you need or want to motivate your team to achieve better results? In this brief leadership video clip Rick will share:
+10 Reasons Employees Hate Their Boss
+7 Types of Bad Bosses
Use this overview of the mistakes that leaders make to improve your results. Be determined to be a student of the game and win in your job. It’s doable. It will take work. Check out our Superstar Leadership Blog and WCW publishing site for other resources you can use to accelerate your career. Remember these words, “if you want your team to be better, you have to be a better leader.”

Doug and Rick co-founders at WCW Partners have coached or trained over 300,000 managers worldwide. Those who excel are open minded, care about people, and they constantly work on their leadership development to improve results. They also provide many educational and training opportunities for their team. It’s been said, that only competitive advantage is how much smarter you […]

By |August 13th, 2014|0 Comments|

The Top Ten Things Employee Want From Their Leader

top ten

Leadership is a high-contact sport and hard work if you want your team to excel. However, management derailment studies predict a high failure rate for managers. Research also shows most employees aren’t buying into their leaders or companies, and are disengaged from their work. You don’t have to succumb to these negative results. If you pay attention to these ten things employees want in a job, you will have a real opportunity to create a team of inspired and highly engaged employees. That’s good news for your employees and for your career.

Clear Expectations and Goals

Give your employees a clear understanding of their roles, responsibilities and objectives. Do this one on one and with the team. Always remember, this isn’t a one-time event. Do it periodically through the year: monthly to quarterly. Conducting performance reviews only once a year doesn’t cut it today. Most performance problems come from a lack of clear expectations or goals and a lack of recognition.

Recognition and Praise

The better people feel […]

By |August 13th, 2014|0 Comments|

The Top 10 Meeting Mistakes and How to Avoid Them

Have you ever been in a meeting that seemed like a slow death? Who hasn’t? Don’t be the manager of that kind of meeting. You do have a choice. According to research, over half of all meetings are a waste of time. Why? Many managers don’t know how to conduct an effective meeting. They make the same miserable mistakes day in and day out and never take the time to learn how to conduct them better.

A Microsoft study found people spend an average of 5.6 hours a week in meetings-double or triple this for managers- and 69% felt the time is unproductive. Worldwide 13 billion meetings happen every year, and they waste billions of dollars in time and productivity yearly-Wow!

Managers need to be mindful of this. Effective managers learn to communicate powerfully, positively and purposefully in any meeting they lead. By doing so, they will propel their teams to new heights in performance achievement. If YOU hold better meetings you will:

  • Gain higher morale from your team
  • Receive invaluable input […]
By |August 1st, 2014|0 Comments|

How to Survive Or, Thrive in Boring Meetings

How many pointless and boring meetings do we have to go to? It’s insufferable and wastes so much time and money. I am tired of managers that do dull or dumb meetings, aren’t you? Dave Barry says, “If you had to identify, in one word, the reason why the human race has not achieved, and never will achieve, its full potential, that word would be meetings.”

The reality is dull or dumb meetings exist and will continue to do so. Some say half of the 13 billion meetings held worldwide each year are really bad. These things suck the life out of you. What can you do about this? Here are some quick thoughts:

  • Send some other poor soul.
  • Fake getting sick during a meeting.
  • Lie and say you have another meeting-people will believe that.
  • Try hiding for a few hours.
  • Don’t go to work the day of most of your meetings.

Seriously, as much as these points have potential, the inevitable happens – there will be another meeting. What can you really do? Sit idly by and become part of […]

By |July 25th, 2014|0 Comments|
  • Customer Experience
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    10 Reasons Companies Fail to Improve Their Customers’ Experience

10 Reasons Companies Fail to Improve Their Customers’ Experience

Every year, a top five priority for most companies is to improve their customers’ experience and loyalty. Unfortunately, most fail. For example, read the American Customer Satisfaction Index results or the Consumer Reports ratings. Considering the potential payoff for improvement, it doesn’t make sense as you review this research.

  • According to Harvard Business Review’s Employ­ee-Customer-Profit Chain, a 1.3% improvement in customer satisfaction scores results in a revenue increase of .5%.
  • The Profit Impact of Market Strategy’s database found that companies who lead in service have 12 times the profit­ability and 9% greater growth than poor service providers.
  • Bain & Co. found that a 12-point increase in the net-promoter score doubles a company’s growth rate.
  • A report by the American Customer Satisfaction Index proved that the leading companies consistently outperformed the market. Customer service leaders outper­formed the Dow by 93%, the Fortune 500 by 20% and the NASDAQ by 335%.

Why do so many companies fail to take advantage of the obvious bottom-line impact for improving service? Here are ten reasons companies fail.

  1. Ignorance is Bliss- Recently, a company executive proudly […]
By |July 21st, 2014|0 Comments|

7 Fatal Errors Sales Managers Make and How to Avoid Them

Research shows that at least 50% of managers fail in any profession. In sales, it’s higher than that. Why? The risks and rewards are higher. Have you heard the saying, “Sales is the lowest paid easy work and the highest paid hard work.” For sales management it is true as well.

Why do sales managers, and sales executives fail? What do we mean by fail? The easy answer is that sales decline or don’t exceed the established objectives. Did you know that your sales results may be reaching your objectives and you could be failing? Here is an examples. A sales manager I knew came up to me and told me he had “lit a fire” under is team. I replied, “How did you do it?” He said that in a meeting he told them if they didn’t sell X amount by the end of the month they were fired. Now, that’s an all-time great motivational speech, isn’t it? Just kidding. Guess who was fired? He was.

In another example, a sales manager had a […]

By |July 8th, 2014|0 Comments|

Why Every Employee Should Become an Entrepreneur

I have come across tons of people who are tired of the way companies and their bosses have treated them. I say “Don’t put up with it!” It is time all employees-YOU- become entrepreneurs. The people I have talked are concerned about their career potential and are fed up with:

  • Being overlooked for a deserved promotion
  • Constant unending, seemingly mindless change
  • Little recognition
  • Personal abuse
  • Minimal pay increases
  • No bonus
  • Benefit cuts
  • Layoffs

Author Judith McQuown encourages everyone to Inc.Yourself, in her best selling book. Whether or not you start your own business, you are in business for yourself. All employees need to think that way, and have a sense of urgency about it. For example, while companies have been sitting on record cash, millions of the jobs lost in the great recession are gone forever. Too many companies treat employees poorly, and say one thing and do another. (See my earlier post, ’7 Fairy Tales Companies Tell Employees’.) Today, your only security is YOUR competence, creativity, courage, and commitment. Jeremy Rifkin, author and advisor to world leaders […]

By |June 25th, 2014|1 Comment|

The Secret Sauce to a Superior Customer Experience

One part of my business is that I have to travel a lot. I see the best and worst of what companies actually do to their customers. The poor experiences seem to overwhelm the best. Have you noticed?

Just recently I was going from Minneapolis to NYC. The jet was late, the attendants crabby and when I got to my hotel, the clerk was annoyed that I was late and acted more tired than I was. Chalk one up for mediocre service. Maybe you take the corporate jet and this isn’t a concern. But I am sure that you buy “stuff” with your money at a variety of places, and it doesn’t take long to experience service breakdowns, does it?

Quickly we all experience:

  • discourteous employees
  • unresponsiveness zombie-like employees
  • customer service reps that can’t make a decision
  • excessive delays on the phone
  • unknowledgeable employees
  • lack of complaint resolution
  • dinosaur service policies that don’t help
  • confusing service options
  • false promises

The list could go on, but let’s not get depressed. Sometimes I wonder what these organizations are thinking. Did they plan for their employees to do a […]

By |June 11th, 2014|0 Comments|