Get a Coach to Achieve a Personal Breakthrough this Year

WCW, OneExcellentCoach

An excellent coach will help you:

  • Clarify your real goals
  • Identify a plan that will work
  • Follow-through on your “good” intentions
  • Give you honest and helpful feedback that will inspire you
  • Raise your game to another level
  • Believe in you even when you don’t
  • Push you to achieve only what you dreamed about in the past

Do you need a coach, take this quick assessment:

  1. Are you getting pressure to achieve better results from your boss?
  2. Do you desire a promotion and a higher income?
  3. Do you know your team can do better but they are under-achieving?
  4. Do you need to improve your leadership skills based on others feedback?
  5. Do you want to recapture your excitement for your career and ramp it up?
  6. Do you know you can be a better leader but you just aren’t getting the help you need?
  7. Are you committed to being more effective and want to improve your confidence and competence?

If you answered YES to one or more of these questions, coaching can help you get where you NEED or WANT to go-FASTER? WHY NOT […]

By |April 26th, 2016|0 Comments

6 Action Steps that will Crystallize Your Positive Thinking

Action #1-Acknowledge how you are feeling.

What do you notice about who is the focus in action step one? It’s you, isn’t it? To begin, look inward. Think about how you are feeling and what you want. Be self-centered for a minute. How are you feeling? Frustrated? Tired? Overwhelmed? Excited? Optimistic? Feelings aren’t necessarily good or bad they are just reality.

Shakespeare said, “To thine own self be true.” It’s human nature to do this sometimes. It’s also honest to acknowledge that you are doing it. Quite frankly superstars have more integrity than others. Why? They set big goals and they think about how they can get there. They become introspective to analyze their behavior and attitude. This mental time becomes their launching pad to do what they have to do to win even if they don’t feel like it at the moment. They learn to remind themselves of their goals, personal commitment and the payoff for acting with better intentions now. […]

By |April 24th, 2016|0 Comments

Achieving a Winning Attitude

My Quest, Win


It takes a winning attitude to achieve a winning performance. Are you up to the task?

The parable of the contented frog illustrates the obstacles we face in winning. If you boil a pot of water and drop a frog in it, guess what happens? The frog quickly jumps out. However, if you put a frog in a pot of cool water and then slowly heat the pot up, guess what happens? The frog boils to death!

How often do people become contended where they are at or with what they are doing? To win we must be willing to change. To win we must be willing to look bad by trying new approaches or ideas to look even better.

3 Ways to Achieve a Winning Attitude

My Quest, WinningIsAnAttitudeDo you want more success in your job or life? More recognition? More personal satisfaction? If you do, read on. Get more motivated to be all you can be with a winning attitude. […]

By |April 22nd, 2016|0 Comments

7 Telltale Signs of Legendary Customer Service


Today, few companies create a legendary or memorable customer service experience. Most provide milquetoast service, and only go through the motions to improve. The giant, waving inflatables on the roof!  Free coffee!  Free balloons for the kids that they’ll pretend to like while you’re there!  Smiles!  Handshakes!   Emptiness.

Silly or fancy marketing campaigns to manipulate their customers buying habits doesn’t impress, differentiate or add value to the customer.  It’s so average that customers don’t even notice it. It’s almost as if customers are blindfolded while buying and can’t easily describe what happened in their purchase experience. They are left with no strong positive emotions. When things go wrong it’s the opposite. These types of experience produce strong negative emotions:

  • rude or discourteous or unknowledgeable employees
  • product that is of noticeably poor quality
  • experience delays in service
  • fixing product quality problems
  • pricing issues

Customers will remember and share their bad experience or complain to as many people as they can. Upset customers commonly let their emotions run wild with negative […]

By |April 7th, 2016|Comments Off on 7 Telltale Signs of Legendary Customer Service

10 Positive, Proactive and Powerful Performance Management Strategies

WCW, EveryEmployeeHasPotential
Pete is the general manager of a west coast plant for a national company. He has had trouble meeting his revenue and profit numbers for the last year. His District Manager has asked him for a meeting to discuss action plans for performance improvement. Pete’s company is in a highly competitive market and margins are slim. He has been a general manager for several years, and reached company goals, but he never has achieved stellar results. This year has been particularly difficult. A bigger national competitor has purchased smaller local companies, lowered prices and he’s losing accounts. He has lost some employees due to turnover and has fired some of his managers for lack of results. Most of his salespeople are new and new sales have been slow in coming.

WCW, TrueTestPete’s been working long hours and the stress is getting to him. He has wracked his brain with how to improve results quickly. He has already:

  • Threatened his management […]
By |March 29th, 2016|1 Comment

Management Excellence: 4 Powerful Ways to Execute Your Team Plan Successfully

WCW, PerfectPlanPoorlyExecuted

Let me ask you a question, if a company has “low-cost provider” (or quality or service) as a key corporate strategy, will they do everything they can to execute it well to win, or not? Of course! They will identify tactics throughout the organization to succeed, right?

Why is it that, according to a Fortune survey, 82 percent of CEOs were concerned about their companies’ ability to execute the company plan? Why is it that only 27 percent of the time the workload of employees are considered in making these plans? Why is it that only 5 percent of managers can really articulate their company’s strategy? One company recently bragged it had over 100 initiatives to achieve its customer loyalty strategy. What do you think the odds are that they will make excellent progress? Kotter says 70-75 percent of these change efforts don’t work or meet expectations.

WCW, PerformBetterPrepareBetterThis Catch-22 of grand strategies and failed attempts, plague businesses and managers everywhere. There are […]

By |March 18th, 2016|Comments Off on Management Excellence: 4 Powerful Ways to Execute Your Team Plan Successfully

10 Success Secrets of Great Managers

What’s the difference between a good manager and a poor one? This leadership training video will answer that question by sharing ten success secrets of great managers.

In my research over the last decade, these secrets became apparent. My study involved clients and the latest industry data. Guess what?  Any supervisor, team leader, manager or executive can learn them with a commitment to excellence. But, it requires some changes. I have learned that, if you want your team to be better, you have to be a better leader.

My business partner Doug and I, published these secrets in out book, Superstar Leadership. We created the Superstar Leadership Model as a way to remember and apply the principles.

SSL Visual Model2

10 Success Secrets of Great Managers

  • Clear goals and expectations
  • Communicate, communicate, communicate
  • Training
  • Recognition
  • Coaching
  • Leadership flexibility
  • Continuous improvement
  • Hire the best people
  • Promotions and incentives
  • Lead with integrity

WCW, IntegrityLeadershipCharacteristicIntegrity ties all of these together. Without it, managers can’t build trust. Without trust the team won’t excel. With it, the possibilities for breakthrough performance […]

By |March 8th, 2016|Comments Off on 10 Success Secrets of Great Managers

7 Fairy Tales Companies Tell Employees

7 Fairy Tales

In employee engagement surveys, one of the top areas of complaints is communication. The number one skill most CEOs say helped them get to the top is their ability to communicate.That is quite a gap in perception! Here are seven other common ‘fairy tales’, where companies say one thing and often do another, that are detrimental to your future career success.

Employees are our most valuable assets

Worldwide only 13% of employees are engaged. How can employees be the company’s greatest assets when most do not really like what they are doing or where they are doing it? Most companies treat employees as a small cogs in a large wheel. Enough said.

Customers are our #1 priority

I travel frequently and see the best and worst of how companies actually treat their customers. The poor experiences seem to overwhelm the best. For example, these companies below say they are customer oriented, but an ACSI survey proves they are not. Just like thousands of […]

By |March 7th, 2016|Comments Off on 7 Fairy Tales Companies Tell Employees