Customer satisfaction has improved less than 2% in the last twenty years according to the ACSI. Companies have spent billions of dollars since the book, In Search of Excellence, trying to improve. In this leadership training video Rick will share 10 reasons why they have failed.

WCW, CustomerExperienceRevolutionResearch is now showing that improving the customer experience is really the next marketing battleground. It is becoming more important than price and innovation. Few companies do it well. Organizations like Disney, Google, Wegman’s, Nordstroms and others set the standard. Most other companies talk the talk but don’t walk the walk. Just consider how many place you go and receive poor service.

In this customer experience video clip Rick will emphasize the importance of customer loyalty and share the pitfalls. He will also explain key opportunities for strategy breakthrough and bottom-line results.

Rick and his team at WCW Partners have helped their clients win 48 Quality Service Awards including JD Power, Ford’s President’s Award and Canada’s Consumer Choice Award.

By the way, do you want to elevate your customer experience results? If so, check out this complimentary article:  Creating Sustainable Customer Loyalty and Sales Increases.

Also, do you want more ideas on how to inspire your team? Check this out: 10 Keys to Employee Engagement

Or, do you want a proven game-plan for career success? If so, check out Doug and Rick’s best selling book, Superstar Leadership.

Rick Conlow
CEO/Co-Founder WCW Partners

WCW Partners is a business consulting and training company that coaches leaders to achieve record-breaking performances in sales growth, customer experience improvement, employee engagement and leadership effectiveness.


Call for more information – 888-313-0514