What You Don’t Know and Why It Matters

WCW,know it all

This post is for the leader, the amateur, the entrepreneur, the customer service rep, the HR specialist, the CEO, the employee, and the sales professional. In truth, this message is a for everyone because it can benefit everyone. In many circumstances (not all), we approach an individual, a prospective problem, a conversation and the situation with one major misconception: we think we know it all.

  • Individuals or team: We know what is needed, and we’re determined to help them recognize that need.
  • Problems: We know the issue, and we’re dedicated to helping the person (or team) solve that issue.
  • Conversations: We know what needs to be said, and we’re committed to inspiring and helping the person (or team) hear the message.
  • Situations: We know what needs to happen, and we’re devoted to making it happen.

Objectively, these can all look like great things. We’re committed in all cases. So why are any of them an issue? 

WCW, misconceptionsWe are committed to our goals, our perspectives, our interpretations, our understandings, and our visions. Despite how we attempt to convince ourselves that it’s about […]

By |December 6th, 2015|Comments Off on What You Don’t Know and Why It Matters

10 Phrases that Good Managers ALWAYS Say-OFTEN

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Good managers are different from other bosses. If you have had one lately you probably noticed they have high standards, are upbeat, knowledgeable and straight talkers. You will get the feedback you need to succeed. If you are lucky enough to have one you will want to excel, because you believe in yourself a little more when you are around them.

A key attribute about good managers is that they talk differently than their colleagues, and that adds to our sense of empowerment. I have listed ten statements I have heard many of them say regularly, and that would help any manager.

1. “I am glad you are on our team.”

Yes, some leaders actually say that once in a while instead of something like “What have you done for me lately?” I had one that used to say, “How much money have you made me today?” All employees want to be part of something bigger or grander than the every day grind, and it’s nice to know […]

By |March 10th, 2015|Comments Off on 10 Phrases that Good Managers ALWAYS Say-OFTEN

17 Memorable Quotes About Gratitude


Gratitude means the quality of being thankful, and the readiness to show appreciation for or to return kindness. In our drive for success, many times we neglect what’s most important and who is most important. We focus more on the “what” and forget about the “how”.  As one forward thinking CEO told me recently, “The how matters.”

In business it’s about the numbers, facts, figures, data, metrics, business intelligence, profits and results. People and our relationships become an after thought. I hope these quotes rekindle your gratitude for those close to you at work and home, and for your blessings you enjoy in life.

  1. “Be thankful for what you have; you’ll end up having more. If you concentrate on what you don’t have, you will never, ever have enough.” Oprah Winfrey
  2. “If you are really thankful, what do you do? You share.” W. Clement Stone
  3. “Nothing is more honorable than a grateful heart.” Seneca
  4. “As we express our gratitude, we must never forget that the highest appreciation is not to utter the words, […]
By |November 25th, 2014|Comments Off on 17 Memorable Quotes About Gratitude

7 Communication Tips for Getting Along with Other People

Career success is simple: “Just do the right thing at the right time in the right way.” Getting along with other people is a key part of this equation. This doesn’t always mean you have to approve or agree with what others do or say. Rather, it means working effectively with others towards common goals.

People have an innate desire to get along with others. Once, at a conference with about 500 people in attendance, the speaker asked for any member of his audience to stand up that couldn’t get along with other people. No one stood up. The speaker issued the command again and still no one stood up. After a little silence, finally, a man stood up at the back of the group. The speaker said, “Sir, you mean to tell me you can’t get along with other people.” The guy replied, “Sure I can. But, I felt sorry for you standing all by yourself.”

Though everyone may want to get along with others this doesn’t always mean they do successfully. In any given day, […]

By |March 4th, 2014|1 Comment

Understanding and Dealing with Office Politics

Here’s a question I received from a manager. Why do people in top management positions allow company politics to influence their business decisions – resulting in actions that, at times, don’t appear to complement the overall company?

Being political means seeking to use or gain position power and influence. Why are leaders so political? Like it or not, politics is partly inherent in their jobs. Leaders are constantly making decisions to gain advantage for the company over competitors, creditors, customers, investors, vendors and, at times, employees. One way to evaluate decisions you think are political is to ask this key question: “Are the decisions being made for the good of the organization or for the executive’s self-interest only?”

Then, too, you must keep in mind that employees usually don’t have access to the same information as upper management and may misinterpret an executive’s actions. Management can minimize the perception that a decision is being made out of political self-interest by constantly communicating to clear up any misunderstandings. When employees draw their own conclusions without management’s the […]

By |February 5th, 2013|Comments Off on Understanding and Dealing with Office Politics

Positive Thinking: 4 Actions to Get High Naturally

What do superstar performers do to stay on the top of their game? How do you become one? Rick describes four actions to help you stay positive, optimistic, and excel at whatever you do. Do you want to bolster you self-confidence? Watch this video, act on the ideas and take steps to change your thinking today!


By |January 31st, 2013|Comments Off on Positive Thinking: 4 Actions to Get High Naturally

The Approach of the Action

How many times have you heard the saying, “it’s not what you do, it’s how you do it”? I’m assuming you’ve heard it more than a handful of times. It’s true. And it’s the point behind this post.

Sometimes, when we hear it – we think it’s the simpler alternative – so we remain a supporter of this statement. Other times, when we’re just trying to get the job done, we realize…wait a second, I think I care more about getting it done than worrying about how to do it. I’ve wrestled with why I believe this quote. And there is one main reason: the journey determines the experience of the destination. Think about it. The harder the trek, the more celebratory the arrival. The easier the venture, the more likely the arrival is to be taken for granted. Now, I’m not just talking about the adventure of aiming and achieving our dreams – I’m talking about the process and procedure of leading and managing others. How we do something almost always overrides what we do. […]

By |July 6th, 2012|Comments Off on The Approach of the Action

Vlog 18-Hunger Games and Corporate Gains: Class Warfare in the Workplace

The Hunger Games book series and movie by Suzanne Collins depicts a futuristic society of class struggle for success and survival. We have a similar challenge in the workplace today that is sapping corporate growth and profits. Employee dissatisfaction is at all time highs and productivity is declining. Fear, distrust and dissension reigns. Employees can INC themselves for protection. What can managers do to turn on their teams?

By |July 3rd, 2012|Comments Off on Vlog 18-Hunger Games and Corporate Gains: Class Warfare in the Workplace