This post is for the leader, the amateur, the entrepreneur, the customer service rep, the HR specialist, the CEO, the employee, and the sales professional. In truth, this message is a for everyone because it can benefit everyone. In many circumstances (not all), we approach an individual, a prospective problem, a conversation and the situation with one major misconception: we think we know it all.
- Individuals or team: We know what is needed, and we’re determined to help them recognize that need.
- Problems: We know the issue, and we’re dedicated to helping the person (or team) solve that issue.
- Conversations: We know what needs to be said, and we’re committed to inspiring and helping the person (or team) hear the message.
- Situations: We know what needs to happen, and we’re devoted to making it happen.
Objectively, these can all look like great things. We’re committed in all cases. So why are any of them an issue?